Terms of Service | Crevideo

These Terms of Service (the "Terms") are entered into between you ("User" or "you") and CREVIDEO PTE. LTD., ("Company," "we," or "Crevideo").

This Terms, together with the Privacy Policy, Cookie Policy, Refund Policy, and Copyright Policy (each incorporated by reference), constitute the entire legally binding agreement between you and the Company regarding your access to and use of the Crevideo platform, including its website www.crevideo.com, related mobile applications, and all associated services (collectively, the "Platform" or the "Services"). The Terms governs the relationship between you and the Company only; specific terms of collaboration between Brands and Creators shall be set forth in individual campaign orders, and the Company is not a party to any transaction or agreement between Users.

Before accessing, registering for, or using the Platform, please read these Terms carefully and ensure you fully understand them. By (a) clicking any acceptance button or checking any acceptance checkbox presented to you, or (b) accessing, registering for, or otherwise using the Service, you acknowledge that you have read, understood, and unconditionally agree to be bound by all provisions of this Agreement, and you further agree that this Agreement constitutes a legally binding and enforceable contract with respect to you.

If you do not agree to any provision of these Terms, you must immediately discontinue all use of the Service.

If you are accessing or using the Service on behalf of an entity, you represent and warrant that you are duly authorized to accept these Terms on such entity's behalf, and in such event the terms "User" and "you" shall refer to that entity.

1. Definitions

1.1 "Affiliate" means any entity that directly or indirectly controls, is controlled by, or is under common control with a party.
1.2 "Platform" means the "Crevideo" website, mobile application(s), and related technological systems operated by the Company.
1.3 "Services" means all functionalities and services provided by the Company through the Platform.
1.4 "User" means any individual or entity that accesses, registers for, or uses the Platform.
1.5 "Brand" means a User registered on the Platform to discover, engage, manage collaborations with, or distribute products or services through Creators, including without limitation posting campaign orders and participating in Creator distribution programs.
1.6 "Creator" means a User registered on the Platform to collaborate with Brands in exchange for compensation, including without limitation accepting campaign orders, producing User-Generated Content, and participating in affiliate or distribution programs.
1.7 "User-Generated Content" or "UGC" means all content created and submitted by a Creator in response to a campaign order.
1.8 "Campaign Order" means an electronic order submitted by a Brand on the Platform, specifying the terms of a campaign and accepted by a Creator.
1.9 "Account Balance" means the funds pre-deposited by a Brand into its account on the Platform for the purpose of facilitating future payments, also referred to as the "Wallet Balance."
1.10 "Wallet Earnings" means the Available Earnings displayed in a Creator's account on the Platform as compensation for completed Platform orders.

2. Account Management and Security

2.1 Eligibility

You must be at least eighteen (18) years of age (or, if the age of legal majority in your jurisdiction is older than 18, you must have reached such age of legal majority) and have full legal capacity to enter into a binding contract. By registering on the Platform and assenting to this Agreement, you represent and warrant that you satisfy these requirements and covenant that all information you provide during registration is true and accurate. In compliance with COPPA and other applicable laws, we do not, under any circumstances, provide the services governed by these Terms to children under the age of thirteen (13).

2.2 Accuracy of Information

You must provide true, accurate, current, and complete information during registration and throughout your use of the Services. The Company may, without notice, suspend, restrict, or permanently terminate any account containing false information, including forfeiture of any Account Balance and deletion of transaction data, and shall have no liability for such actions.

2.3 Account Security

You are solely responsible for maintaining the confidentiality of your credentials and for all activities occurring under your account. You must promptly notify the Company of any unauthorized use. The Company shall not be liable for any loss arising from unauthorized use, whether or not you provide notice.

3. License and Use Restrictions

3.1 Service License

Subject to your continuous compliance with this Agreement, the Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Platform and Services solely for your internal business purposes. The Company may revoke this license at any time, for any or no reason, without notice or liability.

3.2 Use Restrictions

You agree not to, and not to permit any third party to:

(a) Circumvention Prohibited. Without the prior written consent of the Platform, users are strictly forbidden to use the Platform to obtain contact information and then bypass the Platform's payment procedures to conduct any off-platform transaction. Any violation of this clause will result in immediate suspension of the offending account and the forfeiture of the entire account balance.
(b) reverse-engineer, decompile, or disassemble any portion of the Platform;
(c) resell, rent, lease, sublicense, or otherwise commercially exploit access to the Services;
(d) use automated means to scrape or index data without the Company's express written consent;
(e) engage in any unlawful, fraudulent, rights-infringing, or otherwise improper or abusive activity, as determined by the Company in its sole discretion; or
(f) act in any way that undermines the integrity or fairness of the Platform, including collusive conduct, fake transactions, false reviews, or misleading data.

4. User-Specific Obligations

4.1 Brand Obligations

Each Brand represents, warrants, and agrees that:

(a) it is solely responsible for the content of all Campaign Orders;
(b) it will not request UGC that violates any law or third-party rights;
(c) Review and Acceptance. If no review period is expressly stated in the Campaign Order, the Brand shall complete its review of the User-Generated Content within three (3) calendar days (seventy-two hours) after the Creator's submission. The Brand may actively click "Approve" via the Platform interface. If, within that period, the Brand neither clicks "Confirm Completion" nor raises a dispute through the Platform, the User-Generated Content will be deemed automatically confirmed by the system. Any form of approval—manual or automatic—constitutes an irrevocable payment instruction to the Platform. The Company acts solely as a technical executor and shall bear no liability for any dispute, loss, error, or mistaken payment arising from automatic confirmation; no rights may be asserted against the Company on that basis. Within seven (7) days after approval, the Brand may, at any time, manually initiate payment through the Platform interface. If the Brand fails to do so within that seven-day window, the payment instruction shall be executed automatically upon expiry, and the agreed amount will be debited from the Brand's account balance and credited to the Creator's Platform account.
(d) it will use UGC only within the scope authorized in the Campaign Order.

4.2 Creator Obligations

Each Creator represents, warrants, and agrees that:

(a) all UGC is original or fully licensed, and does not infringe any third-party rights;
(b) it will comply with all applicable advertising laws and regulations and make required disclosures at its own expense;
(c) it will deliver UGC strictly by the deadline in the Campaign Order; late or non-delivery entitles the Brand to cancel the order, receive a refund (less non-refundable third-party processing fees), and exposes the Creator to public disclosure of late-delivery statistics for the preceding three (3) months.

5. Fees, Payments, and Settlements

5.1 Subscription Fees

Certain advanced features require subscription fees, automatically renewed unless cancelled at least twenty-four (24) hours before the end of the current period.

5.2 Service Fees

The Company charges service fees as published on the Platform, deducted automatically from Brand payments.

5.3 Account Balance

(a) Funds pre-deposited into the Account Balance are non-refundable to the original payment method in principle.
(b) As an ex-gratia measure (not an obligation), upon permanent account closure a User may request return of the unused balance, subject to a 10% administrative charge and deduction of all third-party fees. The Company retains sole discretion to approve or deny such requests.
(c) The Account Balance is not a "stored value facility" under applicable payment services laws and regulations and may not be used for general-purpose payments.

5.4 Creator Cashout

(a) Execution of Payment Instruction. Within seven (7) calendar days after the Brand issues—manually or through an automated system—the "Approve" instruction, the Brand may at any time initiate payment manually via the Platform interface. If the Brand does not do so within that seven-day period, the payment instruction shall be executed automatically upon expiry of such period, and the agreed amount shall be debited from the Brand's account balance and credited to the Creator's Platform account as "Available Earnings".
(b) Cash-out Requirement. The "Available Earnings" must be no less than fifty (50) U.S. Dollars.
(c) Processing Timeline. We estimate that payments will be processed within three (3) to five (5) business days after we receive a valid cash-out request. This timeframe is an estimate only. Processing may take longer due to technical issues, delays in the payment service provider's systems, compliance reviews, or risk-management requirements. For any reason whatsoever that results in a delay in cash-out, the Company shall bear no liability, and the User shall not be entitled to claim any damages or compensation on that account.
(d) Cash-out Information: Any delay, failure, or loss of payment resulting from incorrect information provided by the Creator shall be borne solely by the Creator. The Creator may initiate only one (1) transaction per cash-out request; any additional fees arising from duplicate or repeated cash-out requests shall be the Creator's sole responsibility.

5.5 Chargebacks

(a) Prohibition on Chargeback Abuse. You agree that the credit-card chargeback mechanism is intended solely for legitimate claims of fraudulent transactions. You further agree not to abuse the right to initiate chargebacks and not to use chargebacks as a substitute for the Platform's dispute-resolution procedures or as a means to obtain a refund.
(b) Consequences of Chargeback. Initiating a chargeback with your bank or credit-card issuer in respect of any payment that has already been processed shall constitute a material breach of this Agreement. Upon such breach, we expressly reserve the right, without prior notice, to: (i) suspend or permanently terminate your account and all associated services with immediate effect, and to report the default to any third-party credit or fraud-prevention agency; (ii) freeze any unused balance held in your account as a set-off against our losses; and (iii) recover, by legal action or otherwise, the full amount originally charged back, together with all related costs and expenses, including but not limited to chargeback penalties imposed by payment processors, collection costs, additional fees charged by third-party service providers, reasonable attorneys' fees, and all direct and indirect damages arising therefrom.
(c) Reimbursement Obligation. You are obligated to reimburse us for any chargebacked amounts immediately upon demand. We reserve the right to charge interest on any overdue amount at the maximum rate permitted by applicable law.

5.6 Taxes

You are solely responsible for determining, reporting, and paying all taxes arising from your use of the Services.

5.7 Currency, Exchange Rates, and Fees

(a) All transactions are denominated and settled in U.S. Dollars.
(b) The final amount a Creator receives in local currency is the net USD amount converted at the payment provider's rate and less all applicable fees.
(c) Any exchange-rate or estimated-amount information displayed is for reference only and does not constitute a guarantee.

6. Intellectual Property and Content Licensing

6.1 Platform Ownership

All intellectual property rights in the Platform are and remain the sole property of the Company. Users irrevocably waive any claim to rights in the Platform's algorithms, data structures, or interface designs.

6.2 User Behavioral Data

All behavioral, interaction, and analytical data generated on the Platform are and remain the exclusive and perpetual property of the Company.

6.3 License to the Company

You retain ownership of your data and UGC and hereby grant the Company an unconditional, irrevocable, non-exclusive, royalty-free, fully transferable, perpetual, worldwide license to use, host, store, reproduce, modify, create derivative works (including for AI training), publish, display, distribute, commercialize, sublicense, and otherwise exploit your UGC, including through de-identification for machine learning. This license includes use for operating and improving the Services and for marketing the Platform.

6.4 License to Other Users

You also grant other Users (e.g., Brands) the right to use your UGC solely in accordance with the Campaign Order.

6.5 Profit-Sharing Limitation

Except as expressly set forth in the Campaign Order, Creators have no right to any additional revenue derived from UGC.

6.6 Data Backup

You are solely responsible for backing up your data. The Company provides no data-backup, export, or return services and disclaims all liability for data loss, deletion, or unrecoverability.

7. Role of the Platform; Disclaimers; User Relationships

7.1 Independent Contractors

The relationship between you and the Company is solely that of independent contractors.

7.2 Platform Role

(a) Neutral Technology Provider. The Platform is a neutral marketplace providing information, communication, payment processing, and technical support. The Company is not a Brand, Creator, or agency and does not control User interactions, agreements, or transactions.
(b) No Warranties or Endorsements. The Company does not conduct background checks, verify identities, or warrant the accuracy, reliability, or quality of any User or content.
(c) User Disputes. Disputes between Users must be resolved between them; any mediation tools provided are non-binding.
(d) General Disclaimer. To the maximum extent permitted by law, the Company and its Affiliates, directors, employees, and agents disclaim all liability for any loss or damage arising from your use of the Services, including indirect, incidental, special, punitive, or consequential damages.
(e) Risk Assumption. You assume all risks arising from your use of the Services.

8. Content Management and Copyright

8.1 Content Moderation

The Company may remove or disable access to any content at any time in its sole discretion without notice or liability.

8.2 Copyright Policy

If you believe your copyright has been infringed, please follow the procedures outlined in the Copyright Policy.

9. Third-Party Payment Services

9.1 All payment functionalities are provided by independent third-party payment processors.
9.2 You authorize the Company to share payment information with such processors and agree to abide by their terms.
9.3 The Company is not a bank or money-services provider and disclaims all liability for acts or omissions of payment processors.

10. Confidentiality

10.1

Each receiving party must:

(a) protect the disclosing party's confidential information with at least reasonable care;
(b) use it solely to perform this Agreement; and
(c) restrict disclosure to personnel with a need to know.

10.2

Confidentiality obligations do not apply to information that is public, already known, independently developed, or required to be disclosed by law or for the Company's legitimate compliance, risk-control, or investigation purposes.

11. Disclaimers

11.1 General

The Services are provided "as is" and "as available" without any warranties, express or implied.

11.2 AI Features

The Company makes no warranties regarding the originality, accuracy, or non-infringement of AI-generated content.

12. Limitation of Liability

(a) Exclusion of Indirect Damages. The Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages.
(b) Cap on Liability. The Company's aggregate liability shall not exceed the lesser of (i) USD 100 or (ii) the fees you paid to the Company in the three (3) months preceding the event giving rise to the claim.
(c) Exceptions. These limitations do not apply to liability arising from fraud, wilful misconduct, or gross negligence.
(d) Risk Allocation. The limitations reflect an agreed allocation of risk.

13. User Indemnification

You shall defend, indemnify, and hold harmless the Company and its Affiliates from any third-party claims arising out of:

(a) your use or misuse of the Services,
(b) your breach of this Agreement,
(c) your infringement of any third-party rights,
(d) your UGC, or
(e) any dispute between you and another User.

14. Term and Termination

14.1 Termination Rights

The Company may suspend, restrict, or terminate your account at any time, without notice or liability, if it believes in good faith that you have materially breached this Agreement.

14.2 Effect of Termination

Upon termination, your right to use the Services ceases immediately. The Company has no obligation to retain or return any data. Any unused Account Balance or unwithdrawn Creator funds will be handled in accordance with the Refund Policy. Post-termination, the Company's license to historical data and UGC survives.

15. Dispute Resolution and Governing Law

15.1 Governing Law

This Agreement shall be governed by and construed in accordance with the laws of Singapore.

15.2 Arbitration

Any dispute arising out of or relating to this Agreement, including any question regarding its existence, validity, or termination, shall be finally resolved by arbitration in accordance with the Arbitration Rules of the Singapore International Arbitration Centre ("SIAC Rules") for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of arbitration shall be Singapore.

15.3 Waiver of Class Actions

You and the Company waive any right to participate in class actions.

15.4 Limitation Period

Any claim must be filed within one (1) year after the cause of action accrues or be forever barred.

15.5 Election of Remedies

Notwithstanding the arbitration clause above, the Company reserves the right, in its sole discretion, to seek relief in any court of competent jurisdiction instead of arbitration in the following circumstances:

(a) recovery of any overdue amount less than five thousand U.S. Dollars (US$5,000);
(b) any application for injunctive or other urgent equitable relief to prevent or stop infringement of the Company's intellectual-property rights or abuse of the Service; or
(c) any dispute or urgent matter that the Company deems necessary to bring before a court on a priority basis.

In such cases, you hereby irrevocably submit to the non-exclusive jurisdiction of the courts of Singapore.

15.6 Attorneys' Fees

The prevailing party in any dispute is entitled to recover reasonable attorneys' fees and legal costs.

16. Miscellaneous

16.1 Entire Agreement

This Agreement, together with all incorporated policies, constitutes the entire agreement between you and the Company.

16.2 Amendments

The Company may modify this Agreement at any time without your consent; continued use constitutes acceptance. Material changes will be announced on the Platform or via email.

16.3 Assignment

You may not assign this Agreement. The Company may freely assign it without notice or consent.

16.4 Severability

If any provision is held invalid, the remainder shall remain in full force.

16.5 Force Majeure

Neither party is liable for failure or delay caused by events beyond its reasonable control. The Company may suspend, delay, or terminate Services during such events without liability.

16.6 Modification or Discontinuation of Services

The Company may modify, suspend, or discontinue any part of the Services at any time with or without notice.

16.7 Notice/Announcement

Any notice from us to you will be given by posting on the Platform or by email to the address associated with your account. All legal notices to the Company must be sent via email to legal@crevideo.com. Notices shall be deemed delivered upon dispatch.

16.8 Affiliate Rights

Affiliates of the Company may freely enjoy all rights under this Agreement. We may engage Affiliates or affiliated technology providers to assist in delivering the Services or handling Platform-related matters.

16.9 Contact

Questions should be directed to support@crevideo.com.